Zoom upgrades AI Companion to improve user experience

Zoom has added AI Companion capabilities to help improve connection, productivity and collaboration across the platform.

The company’s generative AI assistant, Zoom AI Companion, can help administrators track AI usage and adoption, and call-centre agents improve interactions with customers.

To help streamline the usage and adoption of AI Companion across an organisation, Zoom is introducing an analytics dashboard to help owners and admins gain a better understanding of how AI Companion is being used and if more support is needed.

AI Companion for Contact Center summarises customer chats to enable better agent understanding and to generate post-call tasks for follow-up.

In Team Chat, AI Companion will detect intent to schedule a meeting and will generate a pop-up that, when clicked, opens a calendar invitation pre-filled with attendees, as well as date and time information for users, all based on the message’s content.

Users of Zoom Whiteboard can create mind maps via AI Companion to help visually organise thoughts that stem from a central idea, based on user prompts.

AI Companion utilises attendees’ gender pronouns from their Zoom profile when generating meeting summaries to help participants feel acknowledged.

Mahesh Ram, Zoom’s head of AI, said: “AI Companion has generated over five million meeting summaries since we launched it in September. We are focused on building AI capabilities that support collaboration, connection and productivity, and empower users to do their best work.

“By continuing to launch new features for AI Companion, including an analytics dashboard and AI Companion for Zoom Contact Center, our aim is to help more people feel supported and enabled to build connections together.”